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Can't change Versa 2 clock face - No internet connection error

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‎01-09-2021 02:24 - last edited on ‎01-12-2021 15:32 by Fitbit Moderator

‎01-09-2021 02:24 - last edited on ‎01-12-2021 15:32 by Fitbit Moderator

Got new versa 2 as a gift, set everything up as instructions, wanted to change clock face but for some unknown reason app keeps saying no internet connection can be found yet everything has been checked, double checked and works fine......what's the problem please?

 

Moderator Edit: Clarified subject

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‎01-09-2021 04:23

‎01-09-2021 04:23

Have you tried with it on charge and more than 25% battery?

Also what phone do you have?

Author | ch, passion for improvement.

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‎01-12-2021 15:36

In response to Guy_

‎01-12-2021 15:36

Hi @Pauldino, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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