Can't change my Versa's time or connect it to the Wi-Fi

[Samhill52]

Hi I have just come back from holiday after being in a couple of time zones and my versa is the wrong time and day . I have managed to restart it and it’s come back to the correct day but I am unable to change the time .Also I cannot get my versa to connect to the Wi-Fi. Any ideas please? 

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @Samhill52 

Let’s check your settings. Open the Fitbit App, tap your profile picture then scroll down to App settings. Next tap Time Zone. Look here to make sure your time zone is correct and set to automatically. If the time is wrong make the necessary changes then sync your Versa to accept the changes. 

If the time zone was already correct put it on a different time zone, Sync your tracker then set the time zone correct again and again sync your tracker. 

Using the same path as above open the App settings again and this time tap location and ensure your location is correct. Sync your tracker if you make any changes. 

😉 I hope this helps. Let me know

[Guy_]

Hi @Samhill52 - your watch does not normally connect to WiFi, but if it is needed you will need to select a WiFi which is on the 2.4 GHz band, and in the Fitbit App, click profile photo, device photo, WiFi settings.

[Samhill52]

Thankyou for your reply but unfortunately the problem I have is that I cannot sync my phone at all my app isn’t finding it I have tried turning Bluetooth off and back on and also manually adding my Wi-Fi , nothing seems to work .

Sent from my iPhone

[Guy_]

@Samhill52  - did you Logout of the Fitbit App and restart your phone and watch?

See also. Why won't my Fitbit device sync? 

[Samhill52]

Hi yes I have done that too

Sent from my iPhone

[Guy_]

@Samhill52  - try removing the Versa from Bluetooth, make sure you don't have any other devices with Bluetooth on and the watch is charged and charging.

Restart the phone, login, click profile photo, and "+ Set up a Device" and replace.

[Samhill52]

Hi I have tried all this and my app cannot find my Fitbit I have deleted my app too and reinstalled it x nothing seems to work

Sent from my iPhone

[SunsetRunner]

Hello again @Samhill52 

Can you check here to ensure your mobile device is compatible with the Fitbit App: https://www.fitbit.com/global/us/technology/compatible-devices. If your Mobile Device is compatible look to make sure your Mobile Device is updated if needed. 

I understand @Guy_ has already suggested this but do you mind trying to set up your Versa as a new device again. 🤞 Maybe a second time will be a charm. It certainly wouldn’t hurt. Just make sure your mobile device is compatible and updated as I described earlier. 

Setting up your Versa as a new device will not make you lose any data as your data is held on the Fitbit Servers. You will however lose all data that occurred after your last successful sync. 

To set your Versa up again as a new device please follow these steps closely: 

1. Remove the Versa from the Bluetooth settings. (Tap forget device if on iOS or unpair if on Android) If your Versa is not showing on your Bluetooth at all proceed to step 2
2. Turn off other nearby Bluetooth connections.
3. Check if the Fitbit App is updated
4. Log out of the Fitbit app and reboot your phone.
5. Restart your Versa :https://help.fitbit.com/articles/en_US/Help_article/1186.htm
6. Open the Fitbit app, tap your profile picture > Set Up a Device.
7. Select the Versa and follow the onscreen instructions. When asked if you want to replace the Versa say yes.

😉 I’m crossing my fingers for ya @Samhill52 

[Samhill52]

Hi Thankyou for your response I have tried everything that you have suggested, I spoke with a lady from customer services today and she suggested what your saying , the problem is that my I phone and my iPad will not find my Fitbit at all even after turning everything off and even re downloading again . My app is telling me to download a new version but because my phone won’t find my Fitbit I cannot do this x it’s do frustrating x

Sent from my iPhone

[SunsetRunner]

Hello again @Samhill52 

First I would choose either your iPhone or your iPad to set up your Versa as a new device. Having both mobile devices trying to connect your Versa to Bluetooth can certainly cause conflict and confusion. 

Can you tell me if either your iPad or iPhone is compatible with the Fitbit App. Is your iPhone and/or iPad is running Apple iOS 14 or higher

Also, not to insult you, but sometimes individuals get their Fitbit Trackers mixed up. Are you sure you have a Versa? Or could it be a Versa 2? Or another Versa model? When you open your Fitbit App and tap your profile picture scroll down and look to see the name of your Fitbit. 

[Samhill52]

Hi Thankyou for all your assistance , I definitely have a Versa I have had this now for nearly 3 years and I just think it’s wore out. I have been using my iPad and I phone all this time without any issues at all.I have tried to delete both accounts and just set it up on my phone but it’s still not finding my Fitbit so I cannot get any further with this .

Sent from my iPhone

[SunsetRunner]

Hello @Samhill52 

I would recommend trying a factory reset of the Versa then setting up as a new device again as a last resort but it can be tricky. I’ve seen a factory reset render the Fitbit useless but I’ve seen it work seamlessly. I’m not comfortable with walking you through that honestly because I’d feel absolutely terrible if it rendered yours useless. 

I’m also wondering if your Versa is reaching its lifespan because it’s 3 years old. The average lifespan is 2 years (depending on which article you can find online about it) 

I would call Fitbit Customer Service and maybe they can assist you with a factory reset (a moderator on this site can do that as well): https://myhelp.fitbit.com/s/support?language=en_US

😕 I’m sorry I was unable to help but hopefully Fitbit Customer Service or a moderator on this site can. 

[Samhill52]

I appreciate all of your comments to help me and I agree that I think it has come to the end , I have tried to reset this and there seems to be no connection either to Bluetooth or Wi-Fi .
Thankyou so much for all your assistance with this

Sent from my iPhone