Can't change my clock face

[Beckyblue111]

I cant log into shop fitbit to change the clock?

Moderator edit: updated subject for clarity

[Judii_Deah]

Oh my! I've decided to let it go myself. Just not worth the frustration. Won't purchase another one though. I mean it works for counting steps and tracking sleep, bit it has all these fun things that don't work, why put them in? Can't delete apps or get my music to play either. Thanks for the reponse!

[twisted_angel]

That's what also happened to my unit. When I click on the design that I like it will just keep on circling. It wont open. So frustrating. I just want to throw mine in the trash. 😞

[mlovestennis]

it took over 1 hour with a fitbit tech, but I did get the clock face I
wanted.....good luck! BTW...I am NEVER changing the face again!!!!!!

--
*Monique*

Moderator edit: personal info removed

[Judii_Deah]

I guess I'm lucky in that mine was a gift and didn't cost me a good sum of money, but it should work as advertised. It's such a simple request.

I guess I'm lucky in that I didn't have to pay for mine, it was a gift but it should still work as advertised. 

Moderator edit: merged reply

[Lynneyc22]

Hi my clock face has changed since my versa 2 updated and it won't change back to my - titan the dog clock face, it keeps saying another clock face is installing? I've uninstalled the watch and re paired but still saying the same, I can't seem to change to any new clock face? Any ideas on what I can do please 

[Chartomley]

Same here! Need help to fix it!! I hate the current face 😟

[Mics246]

I have this exact problem. How did you get it fixed

[TheMomz]

I am having a very similar issue, it will not allow me to purchase a clock face. It says I need to verify my Fitbit is up to date. I have checked if there is a software update and it says it is current. I’ve deleted and reinstalled the app many times but I still have the same problem. Please advise.

[mlovestennis]

I spent over 2 hours with FITBIT support and we finally got it
"fixed"....but I can't find any info on what we did....sorry! I remember
taking the app off, turning off bluetooth, reinstalling fitbit and later
adding the fitbit back....and finally got it to work....hope that helps!

I was also told to remove the app, also close down bluetooth.....then
reinstall.....it took over 2 hours with fitbit support to get my clock face
changed!
--
*Monique*

*YOLO, y'all (you only live once!)

Moderator edit: personal info removed

[Judii_Deah]

I can't even remove any apps. All I get is a spinning circle. I talked to customer support for hours and got no where.

[mlovestennis]

I am so sorry....I guess I had two good cs reps.....

--
*Monique*

Moderator edit: personal info removed

[Pattonsmom]

I hav been trying to change back to my original clock face for  week. I have uninstalled and re-installed the app 4 times. After 15 minutes I constantly get the msg”unable to install or more apps.  Please try again later.

[mlovestennis]

I worked with fitbit customer service....online for almost 2 hours....and
FINALLY got it resolved.....can't remember exactly what we did.....but they
were great and very helpful and patient~!!!

--
*Monique*

*YOLO, y'all (you only live once!)

Moderator edit: personal info removed

[Pattonsmom]

Glad it worked out for you. Customer Service told me to delete settings and return to default settings and set up versa again. It will not connect to anything and now is a little blackbox on my wrist!

[Herbivorewitcht]

You have to factory reset your device, been doing it for 2 hours. Only that worked everyone. Settings>scroll>factory reset