Can't change profile or cover picture in the Fitbit app

[Peggers79]

I can't seem to update my profile pic or cover pic, just comes back with an error. Have tried in the app and desktop.....any ideas? Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Peggers79, welcome to the Community Forums. I'm sorry to hear that you're having issues to change your profile picture or cover photo in the Fitbit app, I understand where your concern is coming from. Thanks for trying to solve the issue, I'll be glad to continue helping you.

In order to change your profile picture, please make sure to do the following: 

Fitbit app:

1. Tap the Today tab and tap your profile picture.
2. Tap the tile with your name.
3. Tap or click the camera icon next to your current profile picture (tap the gear icon > Profile Photo on Android).
4. Take a new photo or choose an existing photo. In Fitbit child accounts, choose an avatar.
5. Save your photo.

Fitbit.com dashboard:

1. From the fitbit.com dashboard, click your profile picture.
2. Click Change profile pic or Upload pictures.
3. Choose a new photo.

Regarding the cover photo in the Fitbit app, please do the following:

1. Tap the Today tab and tap your profile picture.
2. Tap the tile with your name.
3. Tap the camera icon next to your current cover photo (tap the gear icon > Cover Photo on Android).
4. Take a new photo or choose an existing photo.
5. Save your photo.

I've moved your post to Other Versa Smartwatches for organization purposes. 

Let me know how it goes. 

[Peggers79]

Hi, thanks for replying. I have tried that in the app and get 'editing not supported for this photo'. When I try on fitbit.com I get a different error....I will see if I can attach some pics....

Thanks

Rachel

 

[MarreFitbit]

Hi there @Peggers79, thanks for getting back and for the image attached. 

While reading your post I was wondering if you've checked that the phone you're using is compatible with Fitbit? Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If you found out that your phone is not included, I'd suggest you to try using a compatible device to change your profile picture. Also, if you try with your computer again, please try using a different browser. 

Looking forward to your response. 

[Peggers79]

Hi @MarreFitbit , thanks again for your reply. I tried the above and that didn't work either, however, when uploading my pictures, if I stretch the picture just inside the boundaries provided it took it ☺️ 

Someone else mentioned that sometimes it dosent like it when you maximise the space provided and it seemed to work! 

Thanks for all your help 😊

Rachel.

[MarreFitbit]

Hi there @Peggers79, I'm glad to here you were able to change your profile picture. 😉 Thanks for sharing the steps you took in order to so. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members. 

Have a nice day! 

[Ace123445667]

I don’t see where the profile picture is I go to today and there’s literally no way to add a mobile device all the directions online don’t work because there’s no profile picture in my app where can I go to add my MobilePhone to the Fitbit app? HELP