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Can't change the brightness or the screen wake settings on my Versa 2

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‎09-28-2021 08:16 - last edited on ‎09-28-2021 09:51 by Fitbit Moderator

‎09-28-2021 08:16 - last edited on ‎09-28-2021 09:51 by Fitbit Moderator

I’m the last day, the settings for screen Brightness is stuck on Dim and the Wake setting is stuck on Manual. These are not the settings I had chosen and that I have been using for over a year. These settings are dimmed and won’t allow me to change them to what I want. 

What do I do to fix this?

 

Moderator Edit: Clarified subject

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‎09-28-2021 10:11

‎09-28-2021 10:11

Hi there, @dpickles53. Welcome to the Community Forums. 

 

It seems that you've set your Versa 2 into Sleep Mode. When the sleep mode setting is on:

 

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

 

To turn off Sleep Mode, please swipe down from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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8 REPLIES 8

‎09-28-2021 10:11

‎09-28-2021 10:11

Hi there, @dpickles53. Welcome to the Community Forums. 

 

It seems that you've set your Versa 2 into Sleep Mode. When the sleep mode setting is on:

 

  • Notifications, goal celebrations, and reminders to move are muted.
  • The screen's brightness is set to dim.
  • The Always-On Display clock face is turned off.
  • The screen stays dark when you turn your wrist.
  • The sleep mode icon illuminates in the quick settings.

 

To turn off Sleep Mode, please swipe down from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-28-2021 11:36 - last edited on ‎09-28-2021 13:00 by Fitbit Moderator

In response to MarreFitbit

‎09-28-2021 11:36 - last edited on ‎09-28-2021 13:00 by Fitbit Moderator

That was it. An inadvertent setting of sleep mode had a whole bunch of
unintended consequences!!

Thanks!!
--
Moderator Edit: Personal info removed

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‎09-28-2021 13:02 - edited ‎07-13-2024 06:08

In response to dpickles53

‎09-28-2021 13:02 - edited ‎07-13-2024 06:08

@dpickles53 Awesome! I'm glad to hear that the steps provided did the trick.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members. 

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-02-2021 00:54

In response to MarreFitbit

‎11-02-2021 00:54

I am having the same problem with brightness, it is set at minimum brightness, and I tried changing the brightness to max but it doesn't change. It's not in sleep mode. 

Best Answer

‎11-03-2021 05:39

In response to Kumar_ranjan

‎11-03-2021 05:39

@Kumar_ranjan  - did you try restarting your watch?

Author | ch, passion for improvement.

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‎11-03-2021 05:46

In response to Guy_

‎11-03-2021 05:46

Yes I restarted it but still same problem, I even did factory reset but still brightness is at minimum and doesn't change to max or medium.

Get Outlook for Android
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‎11-03-2021 05:55

In response to Kumar_ranjan

‎11-03-2021 05:55

@Kumar_ranjan  - thanks, that's very odd. What did customer support say? (Can be reached in the Fitbit App, profile photo, help & support)

Author | ch, passion for improvement.

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‎11-03-2021 06:21

In response to Guy_

‎11-03-2021 06:21

They suggested I had set my Versa to sleep mode which disables these
functions. Turns out that’s what I did inadvertently. Problem solved. --
David Pickles

dpickles1953@gmail.com

Sent from my phone
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