12-20-2021
15:21
- last edited on
12-20-2021
15:30
by
MarreFitbit
12-20-2021
15:21
- last edited on
12-20-2021
15:30
by
MarreFitbit
I am having trouble to change my clock faces. I go to the app to go find some desired clock faces but all of them are saying not available. When I click it, it tells me that your watch isn’t connected.
Moderator Edit: Clarified subject
12-20-2021 23:19
12-20-2021 23:19
Hi @YasiMasi - firstly check the firmware version on your watch, in Settings, About at the bottom, and check that it is at least at 35.72.1.9.
Anything before that may not accept the newer clocks.
An older version can arise if there was a problem during setup or if a factory reset was done which reverted to the original old firmware.
Also your watch has to be syncing well, and the best way is to restart both watch and phone to insure the best results, then check it is syncing properly.
Author | ch, passion for improvement.