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Can't change the clock face on my Versa 3

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‎07-23-2022 04:09 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

‎07-23-2022 04:09 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

Hi, I like to change my clockface regularly through the fitbit app. However, since yesterday, everytime I try to install a new face, it shows it is downloading on the fitbit, then immediately a red X appears and the clockface has not appeared. I tried multiple faces to make sure it wasn't an issue with a particular face.

 

Any help is appreciated.

Thanks

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-24-2022 07:11

‎07-24-2022 07:11

Have you tried restarting the phone and watch?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎07-24-2022 11:22

In response to DramaQueenDiva

‎07-24-2022 11:22

Had restarted the phone and app, but not the fitbit. Just did that now, and problem solved.

 

Thank you

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‎07-25-2022 07:37 - edited ‎11-15-2023 16:10

In response to LP2000

‎07-25-2022 07:37 - edited ‎11-15-2023 16:10

Hi there, @LP2000. Welcome to the Community Forums. I'm glad to hear that you managed to solve the issue with your Versa 3 after following @DramaQueenDiva's suggestion. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

I've moved your post to the Versa 3 board for organization purposes. 

Have a good day! 

Maria | Community Moderator, Fitbit


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