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Can't change the clock face on my Versa 3

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My versa three watch has an error message. It says clock error go to the Fitbit mobile app and try another Clock. When I do this, it says it can’t download it. When I go to try to update my watch, it says it can’t do that either. It is attached to my Internet. It just keeps saying that to check back later and try again. I’ve tried like 20 times and it’s not working. Any suggestions on what I need to do?

Moderator Edit: Clarified subject

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Hi @Weizman - you may be able to resolve this with a swipe left on the watch face, select the Clocks app and change to another clock face.

Avoid attempting updates if you are having ongoing problems as that may only make matters worse.

It seems you are having syncing problems which occur with the new V4 Fitbit App and are temporarily resolvable with the correct procedures. Start with Why won't my Fitbit device sync?

Author | ch, passion for improvement.

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Hi there, @Weizman. Welcome to the Fitbit Community Forums. I'm sorry to hear about the inconveniences you've been having while trying to change the clock face on your Versa 3. I understand where your concern is coming from. I will do my best to help you with this. 

As @Guy_ has recommended, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. Make sure to select one developed by Fitbit, not a third party one and see if the display stops showing the "clock error".

Maria | Community Moderator, Fitbit


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