Can't change the clock face on my Versa Lite

[MarkIndia]

I am unable to change the clock faces on my Versa Lite and am left with the rather ugly clock face that came by default

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @MarkIndia, it's nice to see you around the Community Forums. I'm sorry to hear you're having difficulties to change the clock face on your Versa Lite. I'll be glad to help you.

In order to do so, please follow the instructions provided here: How do I change the clock face on my Fitbit device? 

If you continue having issues, please try the following:

1. Make sure mobile app and Firmware version are up-to-date.
2. Restart your watch. 
3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

[MarkIndia]

Thank you for your email. Yes, I downloaded the latest version of the App
and was able to download a new clock face.
A word of caution to other users:
Unless you want to get a paid clock face, stick to the Free Clock Faces
which have a decent choice. The paid ones get stuck demanding one to go to
website, enter the code and the only option is to pay NOT decline. Getting
rid of this paid clock face is a task in itself.
I have a Versa Lite and am still unable to download the Spo2 clock face.
Regards
MArk

[MarreFitbit · Accepted solution]

Hi there @MarkIndia, thanks for getting back and for the update. I'm glad to hear you were able to change the clock face. 

All apps and clock faces in the Fitbit App Gallery are free to download. However, some apps and clock faces require a paid subscription service (such as Pandora, Spotify, and Deezer) or a one-time activation fee (to a developer).

For these apps and clock faces, the developer will process and provide instructions for payment. Many developers use the third party service KiezelPay to accept payment for their app or clock face. You'll see a message on your Fitbit device asking you to visit a website and enter a code. For more information, see KiezelPay’s FAQ. If you decide not to purchase a paid clock face and want to remove the message, change your clock face. For more information, see: How do I change the clock face on my Fitbit device?

Regarding the SpO2 Signature clock face, please note it is only available in certain countries at this time. If you don’t see it in the Clock Face Gallery, it’s not available in your region.

Let me know if you have any questions present.