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Can't change the clock face on my Versa after the Fitbit app update

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‎09-04-2021 04:35 - last edited on ‎09-04-2021 05:23 by Fitbit Moderator

‎09-04-2021 04:35 - last edited on ‎09-04-2021 05:23 by Fitbit Moderator

With the latest update in the app..I am not able to change any clock face in my versa..it is always showing no internet.tried fresh setup also but it is not working

 

Moderator Edit: Clarified subject

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‎09-04-2021 05:25 - edited ‎08-19-2023 06:52

‎09-04-2021 05:25 - edited ‎08-19-2023 06:52

Hi there, @ajayrocs123. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

In addition to the steps you've tried, please try the following:

  1. Make sure (double check) mobile app and Firmware version are up-to-date.
  2. Restart your Versa. 
  3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-04-2021 05:25 - edited ‎08-19-2023 06:52

‎09-04-2021 05:25 - edited ‎08-19-2023 06:52

Hi there, @ajayrocs123. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

In addition to the steps you've tried, please try the following:

  1. Make sure (double check) mobile app and Firmware version are up-to-date.
  2. Restart your Versa. 
  3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes