Can't charge Versa 2 - not enough power detected

[EndyJay]

For 2 days now I have not been able to charge my versa 2 and now it has completely died on me. Initially it came up with "not enough power detected", I cleaned the pins and watch, restart the watch, tried different plug, even tried charging via my laptop all to no avail. I have only had the watch for 4months given to me as Christmas present. Pls help. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @EndyJay. 

I am sorry to hear you're unable to charge your Versa 2. Thanks for the details shared, I understand that you would like to continue enjoying your Christmas present and I am here to help. I appreciate your efforts to resolve this issue, you can confirm the complete troubleshooting instructions in this help article: Why isn't my Fitbit device's battery charging?

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, just keep an eye on your inbox.

Let me know if you have any questions.

[EndyJay]

Hi @LiliyaFitbit , I am yet to receive any resolution from your support team. The watch is completely dead! Not charging at all...

[EndyJay]

Still no response from fitbit support.....this is very disappointing.  

[LiliyaFitbit]

Hi @EndyJay, thank you for your reply. I am sorry for the delayed response. 

I am sorry to hear you still haven't received an email from our Support team. I totally understand how you are feeling. I would like to advise that due to recent events affecting our operations, we may need more time to respond. I appreciate your patience and understanding. 

I'll be around if you have any additional questions. 

[EndyJay]

Hi @LiliyaFitbit , one week on, and still no update from fitbit support. ☹. This watch was bought for £200 and only lasted 4months I am extremely gutted. One week of no tracking, I didn't realise how much i relied on this product.  For over 3years I used my fitbit blaze with no issue and thought it would be a great idea to upgrade, only to have this utter disappointment.  At this rate I might consider changing to another brand. 

[LiliyaFitbit]

Thank you for the update, @EndyJay.

I am sorry to hear about your experience, I understand that you rely on your device and thank you for your time and feedback. I've gone ahead and consulted your case with our Support team again, they've told me that you already got a resolution today. Please check your spam/junk folders if you can't find an email from our Support team. 

Let me know if you have any questions.

[MeggsJo]

Sounds like a similar issue i face with my Versa.  My app sometimes detects the device, and says battery is low.  But the device itself wont do anything, wont display anything.  And it wont charge.

[LiliyaFitbit]

Welcome to the Fitbit Community, @MeggsJo.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate the additional details. Upon checking with our Support team, I was told that you have already contacted them. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

If you have any questions, feel free to let me know.

[EndyJay]

Hi @LiliyaFitbit , once I receive the replacement under warranty and everything is up and running then I will confirm resolution. 

[MeggsJo]

Yes I did get through today via phone.  They offered me 25% off for a new device,  but I went to the website and saw that you already have a Mother’s Day sale where they are 25% off.  So really I got offered jack squat.  My Versa is only 16 months old.

[LiliyaFitbit]

Thank you for your replies, @EndyJay @MeggsJo. I am sorry for the delayed response. 

@EndyJay thank you for the input. I am sure our Support team will do their best to help you get back on track. 

@MeggsJo thank you for the update. I totally understand how you are feeling, I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. Your feedback and comments are appreciated, we're always striving to improve our services and hope to keep you in the Fitbit family.

Let me know if you have any questions.

[MeggsJo]

Yes they did try to help me.   But Fitbit is dead, needs to be replaced. They offered me 25% off.  Funny, that’s the sale already offered on the website.  So really they offered me squat.  I have emailed you SEVERAL times with no response.  I will just continue to wear my  iWatch

[EndyJay]

Hi @LiliyaFitbit,

Just to let you know I have now received my replacement watch and I'm back on track. Took a while but happy it's all been resolved. 

Regards,

[LiliyaFitbit]

It's nice to see you around, @MeggsJo @EndyJay. I am sorry for the delayed response. 

@MeggsJo I am sorry to hear about your experience, I understand how you are feeling and appreciate your feedback since this helps us to keep improving. I respect your decision and wish you the best of luck with your health and wellness goals.

@EndyJay I am glad to hear that our Support team took care of your case and you were sent a replacement. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

If you have any questions, feel free to let me know.

[StrictlyNinja]

I'm so over fitbit. I warrantied my original versa because the heart rate monitor wasnt reliable or accurate.  My husband bought me that for xmas.  I was so excited for the versa 2.  Got that, same issue.  The watch was off my wrist for hours and still recording a heart rate.  They sent me a new watch face.  Not only is the heart rate monitor unreliable and doesnt work at all, the step counter is bogus as well.  If I scratch my head it counts steps.  The heartrate monitor still doesnt work on my replacement.  Two christmases in a row I got ripped off by fitbit.  Never again.  Sorry fitbit, you're losing me to Samsung this christmas.  I'll let them have a chomp at the bit see if they disappoint me as much as you have.

[EndyJay]

3 months down and I am back... this is so disappointing. Watch completely dead again with no notice. @LiliyaFitbit what do I do this time? 

Watch was fine this morning, I set it for a workout only to check at the end of the workout and it was black. I have put it on charge for over 4hrs and its still not coming on. I have cleaned the back to no avail. 

[EndyJay]

@StrictlyNinja you are 100% correct. As for me, I am not waiting till Christmas. Fitbit has lost a loyal customer to Samsung.. after the replacement face I received packed up after 3months. The replacement was so false in counting steps. Literally counting steps while I'm in bed, how ridiculous...

@StrictlyNinja, i suspect you might not see this message but... am with you! Complete waste of money...

My advise to fitbit, get rid of the versa 2 line! It is totally useless and unreliable. 

[StrictlyNinja]

I've got my notifications on for these posts.  I've been at my out of town job or work all week, on the ferry home and the only thing I miss my fitbit for is the time.   Just upgraded my phone to the s20+, much to my surprise my husband called it Christmas in july and bought me the active 2!!  Bye bye fitbit.  I wouldnt even reccommend this product to anyone.  I'm thinking I will send this versa 2 on its final journey on the train tracks.  What an absolute waste of two years of my life and hundreds of dollars. 

Both versa lines failed me.  Fitbit is just a feel good product.  I'm over the garbage.

#teamsamsungsmartwatch

[EndyJay]

@StrictlyNinja that's fab news, I have had S20 for about 8months and got the Active 2... yesterday. So far so good. Just about to go for my first run...😄