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Can't clear notifcations, water not syncing and HR stops working

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‎07-29-2019 03:26 - last edited on ‎08-02-2019 12:37 by

‎07-29-2019 03:26 - last edited on ‎08-02-2019 12:37 by

Just bought a Fitbit versa and getting really frustrated! i love the watch but:

1) I can't clear notifications

2) My water intake is not syncing from my watch to the app. When it eventually does sometimes sync it says I have drunk something like 64,000L of water

3) the heart rate monitor keeps freezing. I reset it and it works for about an hr and then freezes again.

 

Please could someone help!

 

 

Moderator edit: subject for clarity

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‎08-02-2019 12:36

‎08-02-2019 12:36

Welcome to the Fitbit Community @Liv_xo. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the issues you're having with your new Fitbit Versa. Thank you for your troubleshooting efforts, I understand that this can be very frustrating. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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