Can't complete setup process of Versa 2

[K3Fish]

I just received a versa 2. When trying to set it up, I can only get as far as the 4 digit code screen but no code is given to me. I’ve tried resetting the watch, turning my Bluetooth on and off and turning on and off my phone. How do I fix this problem?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @K3Fish, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa 2 since it won't go beyond the screen that asks you to enter the 4-digit code. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset. 
• Try the setup process as instructed in this help article

Keep me posted on the outcome.