help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't complete the setup process of my Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-26-2021 21:53 - last edited on ‎06-27-2021 08:18 by Fitbit Moderator

‎06-26-2021 21:53 - last edited on ‎06-27-2021 08:18 by Fitbit Moderator

Just bought Versa, and will sync through Bluetooth but will not finish setting up process. Will ask for the 4 number ls to connect and will then not connect but showing synced.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-27-2021 08:19 - edited ‎04-25-2024 05:35

‎06-27-2021 08:19 - edited ‎04-25-2024 05:35

Hi there, @CanadaLifter-84. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa.

If you haven't done so yet, please see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-27-2021 09:09

In response to MarreFitbit

‎06-27-2021 09:09

I have unfortunately. I have tried everything from resetting the device, playing around with Bluetooth, exciting the app and downloading it again, trying different phones to sync with the versa, I have literally tried everything.

My phone shows it has connected by the versa will not get me past the stage of entering 4 digits.

Unsure what to do from here.

Best Answer
0 Votes