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Can't connect Alexa to my Versa 2

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‎06-20-2022 08:03 - last edited on ‎06-20-2022 09:52 by Fitbit Moderator

‎06-20-2022 08:03 - last edited on ‎06-20-2022 09:52 by Fitbit Moderator

When I try to set up alexa on my versa 2 via the fitbit app,  i get a message saying there is a bug in the app so amazon won't allow it to connect.  

 

Moderator Edit: Clarified subject

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‎06-20-2022 09:53 - edited ‎12-19-2023 08:53

‎06-20-2022 09:53 - edited ‎12-19-2023 08:53

Hi there, @Tinga85. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with Alexa. 

First, please uninstall the amazon shopping app from your device. Then, go back to the Fitbit Amazon app. Let the app set up your Amazon account through your phone browser. After everything is complete, try using Amazon Alexa on your watch. If that works you can then reinstall the amazon shopping app on your phone. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-20-2022 09:53 - edited ‎12-19-2023 08:53

‎06-20-2022 09:53 - edited ‎12-19-2023 08:53

Hi there, @Tinga85. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with Alexa. 

First, please uninstall the amazon shopping app from your device. Then, go back to the Fitbit Amazon app. Let the app set up your Amazon account through your phone browser. After everything is complete, try using Amazon Alexa on your watch. If that works you can then reinstall the amazon shopping app on your phone. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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