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Can't connect Bitmoji clock face to my Versa

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‎07-09-2020 15:40 - last edited on ‎08-20-2020 07:35 by Fitbit Moderator

‎07-09-2020 15:40 - last edited on ‎08-20-2020 07:35 by Fitbit Moderator

Guys I need help!! I have been trying to connect my bitmogi to my versa clocks and nothing!!  No matter what I do ! It does not work!! Any help!!

 

 

Moderator edit: updated subject for clarity

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‎12-14-2021 13:53 - edited ‎09-02-2023 07:05

In response to motherreb

‎12-14-2021 13:53 - edited ‎09-02-2023 07:05

Hi there, @motherreb. Welcome to the Community Forums.

If you haven't done so yet, I'd recommend restarting your Versa 3 by following these steps How do I restart my Fitbit device? 

If the issue persists after the restart, see Bitmoji’s help article or our blog post Bitmoji and Fitbit Clock Face Partnership for troubleshooting steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-20-2020 07:33

‎08-20-2020 07:33

Hi @JonathanGA, welcome to our Fitbit Community! Regarding the Bitmoji clock face issue that your Versa has experienced, I appreciate the time spent trying to get this issue resolved.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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‎12-14-2021 11:49

In response to JuanJoFitbit

‎12-14-2021 11:49

I'm having this issue with my Sense...

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‎12-14-2021 13:53 - edited ‎09-02-2023 07:05

In response to motherreb

‎12-14-2021 13:53 - edited ‎09-02-2023 07:05

Hi there, @motherreb. Welcome to the Community Forums.

If you haven't done so yet, I'd recommend restarting your Versa 3 by following these steps How do I restart my Fitbit device? 

If the issue persists after the restart, see Bitmoji’s help article or our blog post Bitmoji and Fitbit Clock Face Partnership for troubleshooting steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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