Can't connect Bitmoji to my Versa 2

[AJNSD]

Hello, I am trying to sinc my Fitbit versa 2 with snap chat to use the bitmoji clock face. It says it is connected on the app but my watch says to follow instructions in settings that I have followed several times. Still nothing. Help please! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @AJNSD, welcome to the Community Forums. Thanks for the details provided in your post about wanting to install Bitmoji on your Versa 2. I appreciate the steps you've taken so far in order to do so, I'll be glad to help you. 

Before installing this clock face, you need a Bitmoji account linked to a Snapchat account. For more information on downloading Bitmoji and linking your Bitmoji and Snapchat accounts, see Bitmoji’s help article.

To install the Bitmoji clock face:

1. With your watch nearby, in the Fitbit app, tap the Today tab  > your profile picture > your device image.
2. Tap Clock Faces > All Clocks.
3. Tap the magnifying glass icon and search for Bitmoji.
4. In the results, tap the Bitmoji clock face result > Select > Install.
5. After the clock face installs, tap Settings.
6. In the Snapchat Connection section, tap Connect.
7. Follow the on-screen instructions to log in to your Snapchat account and connect it to Fitbit.

After you connect your accounts, your watch downloads a variety of Bitmoji stickers. Keep your phone close to your watch during this process, and make sure the Fitbit app continues to run in the background. If the Snapchat Connection status is stuck at 0%, or you see a message instructing you to make sure your Bitmoji is linked to Snapchat, link your Bitmoji and Snapchat accounts using the instructions in Bitmoji’s help article.

If you change your Bitmoji avatar’s appearance or outfit, update your clock face by tapping Sync Bitmoji in the clock face settings. Your watch downloads a new set of stickers.

For more information about the Bitmoji clock face, see our blog post Bitmoji and Fitbit Clock Face Partnership.

Give this a go and let me know if you need further assistance. 

[vickym26]

I cannot get it to load it just says preparing to import but does say it’s connected it has been saying the same thing for 2 days 

[Mdogg_]

Mine is doing the same thing. It says preparing to teleport...

On the watch it is just spinning. Have you been able to figure it out?

[AJNSD]

Hey, I figured it out a long time ago. I think I updated it and then it worked. Actually I believe my fiancé figured it out while I was in full freak out mode lol

Have a splendid day!

[Mdogg_]

Thank you! What exactly did you update?

[iona3012]

literally same. I did everything I was meant to and when I tap on settings for the bitmoji clock face (which yes, I have already synced to my bitmoji and snapchat accounts) it just says preparing to teleport and on my watch it's just spinning. it's been two days and I've reset it tonnes of times but nothing works 

[iona3012]

exact same thing. it's been two days and I've synced my accounts and everything - have you worked it out yet?

[Saledic]

What did you update? Everything says it is up to date?

[Saledic]

Did you ever figure this out?

[Saledic]

Did you get it to work?