Can't connect Fitbit Pay on my new Vera 3

[Kelly_95]

I recently switched from a versa 2 to a versa 3, but can't connect my fitbit pay. Nor could i reset my pincode, both gave me the same error message 'can't connect to versa 3'. Im sure i have the right pincode, even tried typing something else to get the invallid pin error just to be sure. 

Actions already done: 

• Turning watch on and off again
• Did a factory reset on old versa 2
• Deleted my versa 3 from the app
• Factory reset on versa 3 

When i reinstalled my versa 3 it let me set a new pincode and then gave the exact same error of 'can't connect to versa 3' .... 

Can anybody please help? 🥲 

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @Kelly_95. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

It seems that your Versa 3 cannot connect properly to your Fitbit app and Fitbit Pay since you haven't yet forgotten the connection between your old Versa 2 and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your new Versa 3 and old Versa 2 from your phone's Bluetooth and make sure both devices are no longer paired to the Fitbit app as well.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Versa 3 again.
• If there is no connection, restart your Versa 3.

Once the above has been performed, please try connecting your Versa 3 to Fitbit Pay. For more information, see What should I know about Fitbit Pay?

Hope that helps. 

[Kelly_95]

Hello,

Thank you for your answer but unfortunately following the above steps did not help, it gave me the exact same error as before. 

Afterwards I decided to completely delete and reinstall the fitbit app, i deleted my versa 3 in the app before doing so but did nothing with my bluetooth, nor on the watch nor did restart the phone but this did actually work 🙂 

Greetings,

Kelly

[MarreFitbit]

@Kelly_95 Awesome! I'm glad to hear that you managed to solve the issue. 🙂 Thanks for sharing the steps that worked for you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.