Hey @Jess4211, welcome aboard! Ok, let me try to help you out with this. First of all, I want to thank you for taking the time to contact our Support team. Now, I'd like you to take into consideration that your Fitbit watch can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Your watch won’t connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. If you see a captive portal when connecting to the Wi-Fi network on a computer, the network isn’t supported. A captive portal opens a web page in your browser and could ask for a username and password, payment, or acceptance of terms. This is commonly found when connecting to Wi-Fi networks in hotels, airports, coffee shops, and other public places. For best results, connect your watch to your home or work Wi-Fi network. Make sure you know the network password before connecting.
Note that you can connect your watch to a personal hotspot which lets you share the cellular data of your phone or tablet when you don’t have access to a Wi-Fi network. Additional data charges from your mobile carrier may apply.
If you have taken into consideration those main requirements, please take a look at all the steps mentioned in this help article, just to confirm that you followed all of them. But if the issue persists, please review the troubleshooting in this other help article: Why won't my Fitbit watch connect to Wi-Fi? And let me know how it goes!
Have a nice day!
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