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Can't connect Versa to my account

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‎07-21-2019 12:28 - last edited on ‎07-23-2019 09:09 by Fitbit Moderator

‎07-21-2019 12:28 - last edited on ‎07-23-2019 09:09 by Fitbit Moderator

Getting error 403 when trying to connect a new device in app. 1st time user 1st fitbit

Any suggestions ideas would be appreciated.

 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 09:08

‎07-23-2019 09:08

@sandraluxcasey welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I would like to follow up on the "Error 403" message that you are getting during the setup process.

 

Please make sure that you are following the setup instructions that are listed in this help article. In the meantime, let me know what is the make and model of your phone.

 

Keep me posted! Smiley Happy

JuanJo | Community Moderator

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