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Can't connect my OnePlus earbuds with my phone's Bluetooth

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‎07-16-2023 05:23 - last edited on ‎07-16-2023 07:06 by Fitbit Moderator

‎07-16-2023 05:23 - last edited on ‎07-16-2023 07:06 by Fitbit Moderator

My Fitbit won't connect to my OnePlus earbuds, Every time i try connecting it says connection failed


Moderator Edit: Clarified subject

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‎07-16-2023 07:08

‎07-16-2023 07:08

Hi there, @Parth.T. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your earbuds. 

If you haven't done so yet, please try the following steps:

  • Unpair your earbuds from your phone's Bluetooth settings. 
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your earbuds.
  • Once your earbuds is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your earbuds first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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