Can't connect my Skullcandy Evo earbuds to my Versa 3

[EB2021]

Fitbit tell you that the versa 3 connects to 'any' bluetooth headset but that's simply not true I'm finding? I have some skullcandy evo and the watch does 'find' them but then a big red cross appears and its says connection failed. I contacted Fitbit and they said it's a bug and they are trying to fix - but who knows how long that will take? My question is whether others are having the same issue and if indeed Fitbit are spinning a line and this isn't a 'bug' - they are just selling a product that isn't what is says it is (compatible with all bluetooth headsets). Trying to decide to return it or not.....

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @EB2021. Welcome to the Community Forums. Thanks for sharing the details in your post about the issue with your Versa 3. We‘re taking into consideration your comments and sentiments with regards to our products and services.

As you were told during your chat, please note that we’re aware of it and are working to identify a resolution as quickly as possible. However, if you have any further questions or inquiries, please reach out to our Support Team once again so they can continue assisting you. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[Matthewbrunken]

It still not fix will not work with my skulls candy and I’m kinda mad about this 

[MarreFitbit · Accepted solution]

Hi there, @Matthewbrunken. Welcome on board. I understand how you must be feeling. 

We are sorry to confirm that this is a compatibility issue with this model of headphones and our Versa 3 which will cause the headphone to not connect to the watch. Our team is aware that some users experience difficulty connecting the third-party headphones, and we are actively working in order to have a solution released soon. We appreciate your patience and understanding while we work to improve your experience.

We hope this helps and if you have further questions you may visit our help site: fitbit.com/help

[RHTQ1]

Is this also an issue with the Versa 2? I was really looking forward to this feature and am quite disappointed at the moment.