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Can't connect my Versa 2 to Macbook

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‎10-07-2019 08:52 - last edited on ‎10-08-2019 05:18 by Fitbit Moderator

‎10-07-2019 08:52 - last edited on ‎10-08-2019 05:18 by Fitbit Moderator

I have been trying to connect my Versa 2 to macbook so many times but it doen't work. I checked some similar questions on this community but haven't got a solution yet.

The problem is, each time when I choose "Manage My Music" on Fitbit Connect I get a message that "Sorry, this feature is only available when you have a watch paired to your Fitbit account. To pair, please use the Fitbit mobile app."

Can anyone help me?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎10-07-2019 17:28

‎10-07-2019 17:28

Hi @ThreeField , see this article about connecting your Versa with the Macbook using Fitbit Connect. Hope this helps. Regards kuzibri

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‎10-08-2019 05:17

In response to SunsetRunner

‎10-08-2019 05:17

@ThreeField welcome to our Fitbit Community! Regarding the connection issue between your Versa 2 and your Macbook, I would like to follow up and would like to know if the issue persists or if you managed to get the issue resolved after following the troubleshooting steps that shared @SunsetRunner.

 

If you found his post helpful, please accept it as a solution so other users that experience the same issue, can find it easier.

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-08-2019 06:00

In response to SunsetRunner

‎10-08-2019 06:00

Thank you for the message. Unfortunately, I got the same message ("Sorry, this feature is only available when you have a watch paired to your Fitbit account. To pair, please use the Fitbit mobile app.") even when I synced my versa 2 on the fitbit app via my phone and opened the dashboard on the laptop...

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‎10-08-2019 06:01

In response to JuanJoFitbit

‎10-08-2019 06:01

Thank you for the message. Unfortunately, I got the same message ("Sorry, this feature is only available when you have a watch paired to your Fitbit account. To pair, please use the Fitbit mobile app.") even when I synced my versa 2 on the fitbit app via my phone and opened the dashboard on the laptop...

Best Answer