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Can't connect my Versa 2 to Wi-Fi

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‎01-10-2024 07:54 - last edited on ‎01-10-2024 10:19 by Fitbit Moderator

‎01-10-2024 07:54 - last edited on ‎01-10-2024 10:19 by Fitbit Moderator

There is no IP address in Versa 2 settings. It says that the Wi-Fi is “off”.

Moderator Edit: Clarified subject

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‎01-10-2024 10:21 - edited ‎01-10-2024 10:21

‎01-10-2024 10:21 - edited ‎01-10-2024 10:21

Hi there, @Fishguy1. Welcome to the Fitbit Community Forums. Thanks for sharing the message you're receiving on your Versa 2, I'll be glad to help you to connect your Versa 2 to Wi-Fi. 

In order to do so, I'd recommend taking a look at this help article How do I connect my Fitbit watch to Wi-Fi?

Maria | Community Moderator, Fitbit


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‎01-10-2024 11:22

In response to MarreFitbit

‎01-10-2024 11:22

Hello MarreFitbit,

Thanks for your message.
I managed to resolve my connection issues by connecting my Versa 2 to its charger. The bluetooth connection to the network started working and requested pairing with the Versa 2. The connection was made and syncing resumed with the app. I'm not sure why it stopped working.
However, I'm not sure how important this is, but the Versa 2 still indicates in Settings>About>IP Address, that the "WiFi Not Working".

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