Can't connect my Versa 3 with my Samsung Galaxy 8+

[Wexford2022]

I am trying to connect my Versa 3 to the bluetooth on my Samsung Galaxy 8+ can you please help.

Thanks Tom 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Wexford2022. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 3.

Please try the following steps:

• Unpair your Versa 3 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 3.
• If there is no connection, restart your Versa 3.
• Set up notifications again. 
• Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Wexford2022]

Thanks for your help it worked for me much appreciated 

[MarreFitbit]

@Wexford2022 Awesome! I'm glad to hear you're back on track. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping.