The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
I have tried setting up my versa on a phone, tablet and 2 different computers with no luck. I've spent hours doing this. Right now my computer has been saying setting up Versa and has been on step 1 of 3 for about 60 minutes. This is my 3rd fit bit and I have never had an issue before.
I've been through two of these devices as of tonight and both have had a similar issue to yours. The latter one actually got through the set up process and then refused to hold a connection with my phone or wifi afterwards.
No one has time to waste on a device that doesn't work or only works on a rare occasion after multiple troubleshooting attempts. I'm not dealing with this thing anymore and I recommend you ditch the Versa as well.
I took my first one back to Kohls, exchanged it for another, and have had much better results, with just a few connectivity hiccups, but, overall, love the watch!
I've been through two of these devices as of tonight and both have had a similar issue to yours. The latter one actually got through the set up process and then refused to hold a connection with my phone or wifi afterwards.
No one has time to waste on a device that doesn't work or only works on a rare occasion after multiple troubleshooting attempts. I'm not dealing with this thing anymore and I recommend you ditch the Versa as well.
I am having same problem, I noticed a few days ago the battery was draining quicker too 2 1/2 days then have too charge it. This morning it just wasn't syncing. Then I notice time starts lagging. This is my second Versa as my first one did the same thing. I hope it is not dead. Or a dud. Any suggestions?
