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Can't connect my airpods

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‎02-11-2020 06:05 - last edited on ‎02-12-2020 12:00 by

‎02-11-2020 06:05 - last edited on ‎02-12-2020 12:00 by

I have fitbit versa, iphone 11 and airpods 2nd generation...i cannot believe that the aipods won't work with my versa. Please tell me that this is not so. 

 

 

Moderator edit: subject for clarity

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‎02-12-2020 11:59

‎02-12-2020 11:59

Welcome to the Fitbit Community, @DMOE39. 

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with connecting your airpods to your Versa. Thank you for efforts to resolve this. Our team is aware that some users experience difficulty connecting the third-party headphones, and we are actively working in order to have a solution released soon. I am sorry for any trouble. I appreciate your patience and understanding while we work to improve your experience.

 

I recommend restarting your watch and confirming the instructions to pair new Bluetooth device. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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