help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't connect to my Bluetooth and not receiving notifications.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2021 15:12

‎01-18-2021 15:12

I have a Samsung galaxy S20 Ultra. My Versa 2 fitbit will not connect. Keeps saying I need an app for that. I'm also not getting notifications.  I've only had my watch for 2 weeks. It worked good for a week only.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-18-2021 22:33

‎01-18-2021 22:33

There have been some recent problems,

 

As first steps

 

Restart the watch

 

Shut down the watch

[ Swipe left, Settings,

at the bottom, About,

at the bottom, Shutdown]

 

wait a minute


Start the watch

[Hold the button till it vibrates or logo appears]

Wait for the clock to reappear.

 

Turn Bluetooth off/on on the phone

 

Check for a connection

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Sync -

See when last synced

Try refresh by touching circle

it should say "a moment ago"

 

 

Author | ch, passion for improvement.

Best Answer
0 Votes