Can't control Spotify music through my Versa 2

[T8T3RT0Tb]

So I'm trying to play my Spotify through my versa 2 Fitbit and  it's just saying make sure your phone's Bluetooth is on, then sync your device using the Fitbit mobile app? I've done that a few times and it's still not working 😕 help

Moderator Edit: Clarified subject

[Lovestofly]

Do you have an iphone? I find it only connects to my blackberry (work phone) for spotify. 

[MarreFitbit]

Hi there @T8T3RT0Tb, welcome to the Community Forums. Thanks for the details shared in your post and for trying to solve the issue prior to posting here, I understand where your concern is coming from. I'll be glad to help you. @Lovestofly Thanks for letting us know that Spotify only connects to your BlackBerry.

For the both of you, note the following requirements:

• The Spotify app on your Fitbit device doesn’t support offline music playback, so your paired phone must remain nearby with the Fitbit app running in the background and connected to the internet.
• A Spotify Premium subscription is required. For information on Spotify Premium, see spotify.com.
• You must have the Spotify app open on the device playing music. For more information on Spotify Connect, see spotify.com.

To control the Spotify app from your Fitbit device:

1. In the Fitbit app, tab the Today tab > your profile picture > your device image > Apps.
2. Tap the gear icon next to Spotify.
3. Tap Log in and follow the on-screen instructions to log in to your Spotify Premium account.
4. Open the Spotify app on your phone or other device and begin playing music.
5. Open the Spotify app on your Fitbit device to control music. 
   • Tap the devices icon to switch between devices. To see a device, you must have the Spotify app open on that device and be logged in to your account. Up to 8 devices are listed.
   • Tap the shuffle icon to shuffle the tracks.
   • Tap the heart icon to like a track.
   • Use the controls to switch playlists and to play, pause, or skip to the next track or previous track.
   • Swipe right to see your 8 most recently played playlists, or tap Library to find the playlists you created, the playlists created for you, and a selection of workout playlists. Tap a playlist to switch to it.

For troubleshooting, see Why can't I control music on my phone with my Fitbit device?

Let me know now it goes. 

[T8T3RT0Tb]

Already have done all that's listed