Can't control music on my Versa 2

[ShayEilam]

Why some Time my versa 2 shows that my phone is connected but dose not show/let me control the music played on my phone? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @ShayEilam, thanks for stopping by in the Community Forums. Thanks for the details provided in your post, I'll be glad to help you with the music control feature of your Versa 2. 

If you followed the steps in How do I control music with my Fitbit device? but still have trouble, try the tips below.

If you recently listened to music stored on watch, you may need to change the source to your phone:

1. On your watch, swipe down from the top of your screen. After your notifications appear, swipe down again to open the control center. Tap the music controls icon.
2. Tap the 3 dots icon.
3. Tap the phone icon to change the source.
4. Press the back button to return to the track listing. On this screen, you can play or pause the track or skip to the next track depending on the app.

If you don't see the track, try these troubleshooting tips:

1. If you see "Music unselected" or "No music" on your Fitbit device's screen, make sure that music is playing on your nearby phone.
2. If your Fitbit device is paired to an Android or Windows 10 phone, make sure Bluetooth Classic is enabled:
   1. Open the Settings app on your Fitbit device > Bluetooth > Pair.
   2. On your phone, navigate to the Bluetooth settings where paired devices are listed. Your phone will scan for available devices.
   3. When you see Classic next to your Fitbit device, tap it.

On the other hand, if you cannot control music from the Spotify app on your watch, please check the following information:

• Make sure your phone has access to the internet, either through Wi-Fi or a cellular data signal.
• Your device can’t communicate with your phone. Follow the troubleshooting steps in Why won't my Fitbit device sync?
• To log in to your Spotify account, follow the instructions in How do I control music with my Fitbit device?
• You must have a Spotify Premium account to use the Spotify app on your device. See support.spotify.com for more information on Spotify Premium.
• Open the Spotify app on the device you want to control. In order to control your music from your Fitbit device, you must be logged in to the same Spotify account on both devices.