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Can't control music on my Versa 2

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‎12-20-2020 15:13 - last edited on ‎12-22-2020 05:11 by Fitbit Moderator

‎12-20-2020 15:13 - last edited on ‎12-22-2020 05:11 by Fitbit Moderator

Hi there,

When I connect the BT earbuds to the Versa 2, it connects fine and is able to play music, but the touch controls on the buds do not work. Ie. I cannot skip track, inc/dec volume, pause/play etc. 

Am I just not getting something? The Buds plus work fine (controls and all) on the phone (Samsung S9+). 

Thanks

 

 

Moderator Edit: Clarified subject

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‎12-22-2020 05:15 - edited ‎10-06-2023 07:22

‎12-22-2020 05:15 - edited ‎10-06-2023 07:22

Hi there @FitBee2020, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

If you're referring to Spotify music, please know you can only use the Spotify app to control the music playing in the Spotify on your phone or other Spotify Connect device. For more information, see: How do I control music playing on Spotify?

Also, for more troubleshooting steps, please see Why can't I control music on my phone with my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-22-2020 05:15 - edited ‎10-06-2023 07:22

‎12-22-2020 05:15 - edited ‎10-06-2023 07:22

Hi there @FitBee2020, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

If you're referring to Spotify music, please know you can only use the Spotify app to control the music playing in the Spotify on your phone or other Spotify Connect device. For more information, see: How do I control music playing on Spotify?

Also, for more troubleshooting steps, please see Why can't I control music on my phone with my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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