Can't download FIIT app from Fitbit App Store

[rgshairstylist]

I’ve been using Fiit for ages and have recently purchased a Fitbit Versa 2 after finding out they now offer integration with Fiit - but when I try to download the app it says I need to check my watch and Fitbit app are updated. They both are fully up to date but it still won’t download - has anyone else had this problem and resolved it? I’ve contacted Fitbit who were pretty useless at helping me figure out why this is happening. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @rgshairstylist, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[k.m.allen]

hi did you get this sorted? and if so how? i am having the same issue. thanks 

[k.m.allen]

hi did you get this sorted? and if so how? i am having the same issue. thanks