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Can't download Fitbit Connect for MacBook

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I can’t see the pink download button on my MacBook so that I can transfer music ?

 

Moderator Edit: Clarified subject

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5 REPLIES 5

Hi @Qwertyuiopasdf, welcome to the Community Forums.

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which web browser are you using? Please try to start the download using this link  and let me know if the issue persists. Also, you can try to download Fitbit Connect from this page but before you click on Download for Mac, at the bottom of the website you'll be able to change your location. Please change it to United States or Canada and let me  know how it goes.

Looking forward to your reply.

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Thank you for your help. I now have the Fitbit icon at the top of my MacBook using your link but when I use the dropdown menu to add much the wheel icon just turns and doesn’t progress. Any ideas

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You're welcome @Qwertyuiopasdf, your reply is also appreciated.

I'm happy to know that you were able to download the Fitbit Connect software. Unfortunately, I didn't quite understand what you were unable to do, can you please share with me more details? What do you mean with when I use the dropdown menu to add much?

Looking forward to your reply.

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Sorry add music. I have the icon but it won’t do anything that I click. The timer just goes around and then gets stuck there. Sorry. I hope that’s clearer

Sent from my iPhone
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Nothing to worry about @Qwertyuiopasdf, thanks for your reply and clarification.

To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which OS is your MacBook running? In the meantime I receive your answers, please check and try the troubleshooting steps that are specified on our help article: Why can't I download music and podcasts to my Fitbit watch? and let me know if the issue persists.

I'll be waiting for your reply.

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