02-03-2021
13:05
- last edited on
02-03-2021
14:55
by
RicardoFitbit
02-03-2021
13:05
- last edited on
02-03-2021
14:55
by
RicardoFitbit
I can’t see the pink download button on my MacBook so that I can transfer music ?
Moderator Edit: Clarified subject
02-03-2021
14:54
- last edited on
03-13-2025
09:47
by
MarreFitbit
02-03-2021
14:54
- last edited on
03-13-2025
09:47
by
MarreFitbit
Hi @Qwertyuiopasdf, welcome to the Community Forums.
Thanks for bringing this to our attention. To better assist you with this, can you please let me know which web browser are you using? Please try to start the download using this link and let me know if the issue persists. Also, you can try to download Fitbit Connect from this page but before you click on Download for Mac, at the bottom of the website you'll be able to change your location. Please change it to United States or Canada and let me know how it goes.
Looking forward to your reply.
02-05-2021 11:12
02-05-2021 11:12
02-05-2021
15:47
- last edited on
03-13-2025
09:46
by
MarreFitbit
02-05-2021
15:47
- last edited on
03-13-2025
09:46
by
MarreFitbit
You're welcome @Qwertyuiopasdf, your reply is also appreciated.
I'm happy to know that you were able to download the Fitbit Connect software. Unfortunately, I didn't quite understand what you were unable to do, can you please share with me more details? What do you mean with when I use the dropdown menu to add much?
Looking forward to your reply.
02-05-2021 23:33
02-05-2021 23:33
02-07-2021
16:42
- last edited on
03-13-2025
09:46
by
MarreFitbit
02-07-2021
16:42
- last edited on
03-13-2025
09:46
by
MarreFitbit
Nothing to worry about @Qwertyuiopasdf, thanks for your reply and clarification.
To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Which OS is your MacBook running? In the meantime I receive your answers, please check and try the troubleshooting steps that are specified on our help article: Why can't I download music and podcasts to my Fitbit watch? and let me know if the issue persists.
I'll be waiting for your reply.