Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@amatney1 Welcome to our Fitbit Community! I'm happy to assist you with the difficulties you've experienced while trying to download the Fitbit app.
@Kenzibit mentioned an important detail. Please make sure that your phone is in the compatible devices list that he shared above. Besides this details, please let us know if you get any error message when you try to download the app. If possible, provide a screenshot of the error message. Please follow the steps listed in this help article in order to learn how to add pictures to your posts in the Community.
Looking forward to your response! 
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@amatney1 Thank you for getting back! Since your Versa got disconnected from your LG G3, please try the setup process again as described in this help article.
Keep me posted on the outcome!
Best AnswerThe versa was connected to the phone and somehow disconnected. When I try to connect again, I get this message.
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