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Can't download Spotify on my Versa Lite

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‎07-22-2020 09:07 - last edited on ‎07-23-2020 09:15 by Fitbit Moderator

‎07-22-2020 09:07 - last edited on ‎07-23-2020 09:15 by Fitbit Moderator

How do I force an update to my versa lite, when I go to install Spotify it's greyed out . App is up to date and when I set up the Fitbit it updated, what's the problem? 

 

 

Moderator Edit: Clarified subject

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‎07-23-2020 09:17 - edited ‎10-28-2023 08:04

‎07-23-2020 09:17 - edited ‎10-28-2023 08:04

Hi there @Kaezy, thanks for stopping by in the Community Forums. Thank you for the details provided in your post and for taking the time to verify that you have no pending updates to install. I'll be glad to help you to download Spotify on your Versa Lite.

Note that in order to install Spotify app, your watch must be updated to the latest Fitbit OS 4.1.3 (32.70.8.0) and the Fitbit app on your phone to 3.25. If your new Versa Lite still has an old version, this is the reason why you cannot download Spotify yet. May I know what is the version currently installed on your watch? You can find it either by going in the , tap the Today tab > your profile picture > your device image (the firmware version number appears under your device's name) or on your Versa Lite, in the Settings app > About or Device Info.

That said, leave on all-day sync and let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time you sync. To check that all-day sync is turned on: In the Fitbit app, tap the Today tab > your profile picture > your device image > confirm All-Day Sync is on. Once you have updated your Versa Lite you will be able to download the Spotify app, check this article to know how it works.

Give this a go and let me know if you need further assistance, I'll be around,

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-23-2020 09:17 - edited ‎10-28-2023 08:04

‎07-23-2020 09:17 - edited ‎10-28-2023 08:04

Hi there @Kaezy, thanks for stopping by in the Community Forums. Thank you for the details provided in your post and for taking the time to verify that you have no pending updates to install. I'll be glad to help you to download Spotify on your Versa Lite.

Note that in order to install Spotify app, your watch must be updated to the latest Fitbit OS 4.1.3 (32.70.8.0) and the Fitbit app on your phone to 3.25. If your new Versa Lite still has an old version, this is the reason why you cannot download Spotify yet. May I know what is the version currently installed on your watch? You can find it either by going in the , tap the Today tab > your profile picture > your device image (the firmware version number appears under your device's name) or on your Versa Lite, in the Settings app > About or Device Info.

That said, leave on all-day sync and let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time you sync. To check that all-day sync is turned on: In the Fitbit app, tap the Today tab > your profile picture > your device image > confirm All-Day Sync is on. Once you have updated your Versa Lite you will be able to download the Spotify app, check this article to know how it works.

Give this a go and let me know if you need further assistance, I'll be around,

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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