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Can't download Spotify on my Versa and notifications are not coming through

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‎08-09-2020 14:51 - last edited on ‎08-10-2020 13:30 by Fitbit Moderator

‎08-09-2020 14:51 - last edited on ‎08-10-2020 13:30 by Fitbit Moderator

I'd like to get spotify on my versa but it says that I have to update it but there is so update available and also I have connected my versa to my android phone but can't seem to get my text messages and WhatsApp messages on the fitbit not sure if theres something wrong but when I had a charge 2 all my messages came through. Other than this Fitbit Versa is great.

 

 

Moderator Edit: Clarified subject

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‎08-10-2020 13:34 - edited ‎10-03-2023 10:08

‎08-10-2020 13:34 - edited ‎10-03-2023 10:08

Hi there @Roo6893, welcome to the Community Forums. Thanks for the details shared in your post about the difficulties you're having to download Spotify and to receive notifications on your Versa. I'll be glad to help you. 

Note that in order to install Spotify app, your watch must be updated to the latest Fitbit OS 4.1.3 (32.70.8.0) and the Fitbit app on your phone to 3.27. If your new Versa still has an old version, this is the reason why you cannot download Spotify yet. May I know what is the version currently installed on your watch? You can find it either by going in the , tap the Today tab > your profile picture > your device image (the firmware version number appears under your device's name) or on your Versa, in the Settings app > About or Device Info.

That said, leave on all-day sync and let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time you sync. To check that all-day sync is turned on: In the Fitbit app, tap the Today tab > your profile picture > your device image > confirm All-Day Sync is on. Once you have updated your Versa you will be able to download the Spotify app, check this article to know how it works.

About the notifications not coming through, please follow the troubleshooting steps provided in this help article: Why are notifications delayed or missing? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-10-2020 13:34 - edited ‎10-03-2023 10:08

‎08-10-2020 13:34 - edited ‎10-03-2023 10:08

Hi there @Roo6893, welcome to the Community Forums. Thanks for the details shared in your post about the difficulties you're having to download Spotify and to receive notifications on your Versa. I'll be glad to help you. 

Note that in order to install Spotify app, your watch must be updated to the latest Fitbit OS 4.1.3 (32.70.8.0) and the Fitbit app on your phone to 3.27. If your new Versa still has an old version, this is the reason why you cannot download Spotify yet. May I know what is the version currently installed on your watch? You can find it either by going in the , tap the Today tab > your profile picture > your device image (the firmware version number appears under your device's name) or on your Versa, in the Settings app > About or Device Info.

That said, leave on all-day sync and let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time you sync. To check that all-day sync is turned on: In the Fitbit app, tap the Today tab > your profile picture > your device image > confirm All-Day Sync is on. Once you have updated your Versa you will be able to download the Spotify app, check this article to know how it works.

About the notifications not coming through, please follow the troubleshooting steps provided in this help article: Why are notifications delayed or missing? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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