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Can't download a clock face

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‎08-03-2018 12:15 - last edited on ‎08-05-2018 04:59 by Moderator Alum

‎08-03-2018 12:15 - last edited on ‎08-05-2018 04:59 by Moderator Alum

I am trying to upload a clock face to my new Versa. I keep getting messages that say "this clock cannot be loaded" and "Versa not connected".

 

 

Moderator edit: subject for clarity

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‎08-05-2018 05:02

‎08-05-2018 05:02

Hey @MistyRun, welcome to the Community.

 

I am sorry to hear that you are having issues downloading your clock face to your Versa. Can you please tell me if it is a Fitbit clock face of is it from a third party? Could you provide me with some screenshots of the errors you are receiving?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

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