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Can’t download apps on Versa Lite

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‎10-16-2020 04:31 - last edited on ‎10-19-2020 18:46 by Fitbit Moderator

‎10-16-2020 04:31 - last edited on ‎10-19-2020 18:46 by Fitbit Moderator

i just got my Versa lite and can’t download apps, comes up with a pink box saying I need to update device or app, can’t seem to figure this out. Please helppp meeeee

 

Moderator Edit: Clarified subject

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‎10-19-2020 18:44 - last edited on ‎07-11-2025 08:36 by Fitbit Moderator

‎10-19-2020 18:44 - last edited on ‎07-11-2025 08:36 by Fitbit Moderator

Hi @EmmaPap, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, if you experience any trouble with this process, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. Once your Versa Lite firmware version is updated, you'll be able to install certain apps on your device.

Please keep me posted.

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