Can't download apps or clock faces

[SunsetRunner]

When I try to download apps and switch clock faces, it says Versa is not connected. My mobile device is an Android and it is connected and paired to my Versa. This is very frustrating! What can I do to fix this? 

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community @SunsetRunner. Sorry for the delayed response.

I regret to hear that you are experiencing difficulties to download and switch clock faces. Thank you for letting us know the message displayed. If you are getting this error after following our recommendations to install and manage apps on your Fitbit Versa, please do the following:

1. Verify permissions are enabled for the app you downloaded. 
2. Verify mobile app is syncing and running in the background to access internet. 
3. Try closing and reopening the app. 
4. Try to uninstall/reinstall the app and see if this resolves the issue.

If you have any question, please don't hesitate to contact us back.

[Andimomma]

Where do you find these? Where to enable

[EdsonFitbit]

It's great to see you in the Fitbit Community @Andimomma. Sorry for the delayed response.

From an Android device you can verify permissions are enabled for the Fitbit app if you go to:

Settings > apps > Fitbit > app settings

You can find information about the Fitbit app running in the background on this article.

If you need further assistance, please let me know.

[Andimomma]

Thank you so much!!

[EdsonFitbit]

You're welcome @Andimomma.

You are welcome to visit the Discussions board where you'll find interesting topics to join.

Feel free to contact us at any time.