Can't download certain clock faces on my new Versa Lite

[Debheff68]

My Versa Lite just died. Fitbit graciously sent me a replacement. It has the latest update, and the app on my phone is up to date. Whenever I try to download my former clock faces, or some former apps, I get "To install this clock, make sure the Fitbit app on your phone, and your Fitbit device have the latest update." I don't know what to do!! 

Moderator Edit: Clarified subject

[SteveH]

Are you sure that it's on the latest update? Fitbits usually take a day or two before the latest update is available to install as it downloads in the background, bit-by-bit, each time you sync. I would give it a couple of days and keep an eye open in the app for the update prompt.

[Debheff68]

Well, when I started it up, and added it as a new device, it told me that it was up-to-date. 

[SteveH]

That's right - there is currently no update available, and there won't be until the software is downloaded

[Debheff68]

Are you referring to the app, or the device itself? (I appreciate your help) 

[SteveH]

The device

[MarreFitbit]

Hi there, @Debheff68. Welcome to the Community Forums. 

As @SteveH has mentioned, since you have just setup your Versa Lite it may appear up to date but it needs another update. The latest update isn't available until up to 48-72 hours after setup.

To make sure if you're on the latest firmware version or not, please go to your Fitbit app, tap the Today tab > your profile picture > your device image. The firmware version number appears under your device's name or you can find the firmware version on your Versa Lite, to do so, go to the Settings app > About or Device Info. The latest version should be 72.1.9, so if the version you is is lower, please allow your Versa Lite a couple of days more to see if it receives the latest update. For more information, see What's changed in the latest Fitbit device update?

[Debheff68]

I really appreciate all the help. Apparently I do NOT have the latest update then. But it's been more than a week, and I still haven't been told that I need an update. I don't suppose there's a way to update it manually? 

[MarreFitbit · Accepted solution]

@Debheff68 In this case, I'd recommend performing a factory reset on your Versa Lite to see if this allows you to upgrade your watch to the latest version. Before doing this step, please make sure to sync your Versa Lite to your Fitbit app so all your data is sync and up-to-date. Nevertheless, take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.

With that being said, follow the steps below to complete the factory reset:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Once the above has been done, please allow your watch 48 hours to see if the update is available and ready for you to download.

Hope that does the trick for you.

[Debheff68]

@MarreFitbit THANK YOU!! It worked!! The update took much longer this time, so it made sense. Everything is back to normal!! 

[MarreFitbit]

@Debheff68 Awesome! I'm very glad to hear that the steps did the trick. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.