Can't download clock faces on my Versa 2

[hagus]

• I am trying to download a clock face which is taking so far over an hour.  I can't stop or remove it tried restarting my phone , switching off restarting WiFi nothing is working.  How do I stop it ?

Moderator edit: subject for clarity

[Guy_]

This can happen - to clear it

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

Or for IOS uninstall/reinstall the Fitbit App, and redo notification setup.

The trick to a more successful clock change is to make sure your watch is syncing and synced, and to perform a sync if the clock doesn't load. It can often be problematic if the watch is having syncing problems.

In the Fitbit App,

Pull down to refresh,

Click on profile photo [top left]

Device photo [middle left]

Sync

Check it says "a moment ago", if not

Click on the circle, to resync

[MarreFitbit]

Hi there @hagus, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

In addition to the steps you've performed so far, please try the following:

1. Make sure mobile app and Firmware version are up-to-date.
2. Restart your Versa 2. 
3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

Hope that helps. 

[Txlisabeth]

I can't on Versa either

[MarreFitbit]

Hi @Txlisabeth, welcome on board. Please make sure to follow the troubleshooting steps provided in my earlier post. 

[Txlisabeth]

Thank you! It worked but I cannot use either of the clockfaces I used.  I bought this specifically to have a cgm on my wrist as a warning and I am missing that so much!! Will we ever be able to use our preupdate clockfaces again?

Thank you again for the fix

[MarreFitbit · Accepted solution]

@Txlisabeth Awesome! I'm glad to hear the steps worked for you.

Regarding your inquiry, if you're referring to a clock face from a third-party developer, note that Fitbit doesn't own or maintain third party integrations. It's up to the owner of the third party app to implement or update features for their app so in this case is recommendable to contact the third party developer to learn more about future implementations. 

To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.