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Can't download clock faces on my Versa 2

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‎10-16-2021 01:20 - last edited on ‎10-16-2021 04:53 by Fitbit Moderator

‎10-16-2021 01:20 - last edited on ‎10-16-2021 04:53 by Fitbit Moderator

Not able to download clock faces. Many times download page is loading for a long time. 

 

Moderator Edit: Clarified subject

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‎10-16-2021 04:54 - edited ‎08-19-2023 06:26

‎10-16-2021 04:54 - edited ‎08-19-2023 06:26

Hi there, @APSA. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

To solve the issue, I recommend following the steps below:

  1. Make sure mobile app and Firmware version are up-to-date.
  2. Restart your Versa 2. 
  3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-16-2021 04:54 - edited ‎08-19-2023 06:26

‎10-16-2021 04:54 - edited ‎08-19-2023 06:26

Hi there, @APSA. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

To solve the issue, I recommend following the steps below:

  1. Make sure mobile app and Firmware version are up-to-date.
  2. Restart your Versa 2. 
  3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes