Can't download clock faces on my Versa 2

[Emilyg91]

I downloaded a few clock faces once thinking that they downloaded into the "my clocks" but they weren't. When I went to redownload them, it gave me an error sign on my watch screen and kept saying "could not download clock face" or something along those lines. How can I fix this issue?

Moderator Edit: Clarified subject

[Guy_]

Hi @Emilyg91  - the first thing to do is to restart both watch and phone and sync.

Then on the watch long press the screen, the Clock App should start and it should enable you to change clocks [if any got loaded].

If you don't get this behaviour check which firmware level you have  - see What's changed in the latest Fitbit device update?  for the latest version level.

[MarreFitbit]

Hi there, @Emilyg91. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help, please feel free to contact our team back so they can continue assisting you.

I've moved your post to the Other Versa Smartwatches board for organization purposes.

[Emilyg91]

Hello, thank you and yes they did, but the only thing they told me was to wait for the update and hopefully that would fix the issue.

[MarreFitbit]

@Emilyg91 If the update doesn't solve the issue, please don't hesitate to get back in touch with our team. They will tell you what's next. 

[Emilyg91]

Okay thank you so much! 😊