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Can't download clock faces on my Versa 3

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‎07-10-2023 09:33 - last edited on ‎07-10-2023 10:27 by Fitbit Moderator

‎07-10-2023 09:33 - last edited on ‎07-10-2023 10:27 by Fitbit Moderator

I am not able to download clocks it is in switching mode and I can’t stop it 

Moderator Edit: Clarified subject

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‎07-10-2023 09:45

‎07-10-2023 09:45

Hi @Sampson521 - Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

This should clear things and enable you to cancel the load from the Gallery tile.

Sometimes you have to turn off Bluetooth before you login so it doesn't try to continue switching.

Author | ch, passion for improvement.

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‎07-10-2023 10:31

In response to Guy_

‎07-10-2023 10:31

Hi there, @Sampson521. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

In addition to the steps recommended by @Guy_, I'd suggest the following:

  1. Make sure mobile app and Firmware version are up-to-date.
  2. Restart your Versa 3. 
  3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


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