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Can't download clock faces or apps on my new Versa Lite

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‎01-27-2021 13:50 - last edited on ‎01-28-2021 03:29 by Fitbit Moderator

‎01-27-2021 13:50 - last edited on ‎01-28-2021 03:29 by Fitbit Moderator

Was sent replacement Versa Lite after previous face broke, states refurbished all over the packaging and took weeks to arrive. Appears to sync with my app but no clock face working, no options to select in app and no signs of any other features working.

 

 

Moderator Edit: Clarified subject

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‎01-28-2021 03:28 - edited ‎09-29-2023 05:23

In response to Rich_Laue

‎01-28-2021 03:28 - edited ‎09-29-2023 05:23

Hi there @GemmaLeeds, welcome to the Community Forums. Thanks for sharing the details about the inconvenience with your Versa Lite. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Since you have just setup your new Versa Lite it may appear up to date but it needs another update. The latest update isn't available until up to 48-72 hours after setup and since your watch is not running one of the most recent versions it's not letting you download certain clock faces or app.

I've moved your post to Other Versa Smartwatches for organization purposes.

Please keep me posted if after the 48-72 hours you're still not receiving the most recent version of your watch. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎01-27-2021 20:42

‎01-27-2021 20:42

Hi @GemmaLeeds no option to select "what" in the app? 

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‎01-28-2021 03:28 - edited ‎09-29-2023 05:23

In response to Rich_Laue

‎01-28-2021 03:28 - edited ‎09-29-2023 05:23

Hi there @GemmaLeeds, welcome to the Community Forums. Thanks for sharing the details about the inconvenience with your Versa Lite. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Since you have just setup your new Versa Lite it may appear up to date but it needs another update. The latest update isn't available until up to 48-72 hours after setup and since your watch is not running one of the most recent versions it's not letting you download certain clock faces or app.

I've moved your post to Other Versa Smartwatches for organization purposes.

Please keep me posted if after the 48-72 hours you're still not receiving the most recent version of your watch. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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