Can't download clock faces

[d_hr]

I can't change my clock face at all. Whenever I choose one it loads for 3-5 minutes, then displays an error message and nothing changes. Sometimes it doesn't let me choose a clock face because it says another installation is in progress.

I've tried deleting and re-downloading the Fitbit app as well as unpairing and repairing my Versa. Is there anything I can do?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @d_hr, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this and further investigate, can you please let me know which error message your Versa display whenever you try to install a clock face? Are you trying to install a third-party one or a Fitbit original? Which phone are you using? In the meantime I receive your answers, please restart your Fitbit and troubleshoot the app with the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[d_hr]

This is the error message I get (on the app, the Versa doesn't display a message):

I get it on both Fitbit originals and third-party clock faces, and I have an iPhone 6s+.

Thank you!