help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't download music from iTunes to my Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-07-2018 10:04 - last edited on ‎10-21-2021 17:39 by Fitbit Moderator

‎06-07-2018 10:04 - last edited on ‎10-21-2021 17:39 by Fitbit Moderator

The instructions in the manual suggest downloading fitbit connect app on my MAC - I tried this but it says that it is only available for IOS devices and so won't install on my laptop.  So now what do I do?  Can you download from mobile music library to watch?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-07-2018 10:06

‎06-07-2018 10:06

one additional comment - I just tried on my mobile and it says "use the fitbit software on your computer to transfer and manage personal music to versa" . I feel like I am going round and round in circles!  Please can someone help?

Best Answer
0 Votes

‎06-07-2018 10:36

In response to Westk2

‎06-07-2018 10:36

Use this link to download the Fitbit Connect for your Mac.  

https://www.fitbit.com/setup?platform=mac

 

Scroll down and click on the pink Download for Mac.

 

I had good success getting music from iTunes on my MacAir to my Versa.  The critical elements are using the 2.4gHz wifi band from my router and making a playlist in iTunes just for the transfer to Versa that contained all music that I own and physically resides on my Mac.  Music from a streaming service won't transfer.  Make sure your computer and your Versa are connected to the SAME 2.4 gHz wifi band.

Kathy | USA
Versa SE, Charge 2, Samsung Galaxy S10+
Best Answer
0 Votes