Can't download music on my Versa 2

[hillaryt27]

I just got my versa 2 a few days ago. I went through the whole set up process and when I went to sync my playlists from Deezer is says adding music then goes back to the no music screen after only a few seconds. I have left the watch on the charger at night with my phone next to it with the app open with no luck. I have tried the troubleshooting suggestions with also no luck. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @hillaryt27, welcome to the Community Forums. Thanks for the details provided in your post about the difficulties you've been having to download your Deezer playlists and for taking the time to troubleshoot it prior to posting here. 

In order for me to better assist you, I'd appreciate if you can confirm you've followed the steps provided in this help article: Why can't I download music and podcasts to my Fitbit watch? 

I'm looking forward to your response, keep me posted. 

[hillaryt27]

I have disconnected and reconnected Bluetooth and wifi. Tried doing it in
the room with the router. Restarted the Versa 2 and phone. Tried force sync
( it's says downloading 0% for max of 10 seconds then goes back to the no
music added). Tried just waiting a few days with the app on and the Fitbit
charging. I have done basically everything on the troubleshooting page.

[MarreFitbit]

Hi @hillaryt27, thanks for getting back. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 🙂