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Can't download music on my Versa 2

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‎01-25-2021 19:10 - last edited on ‎01-26-2021 05:33 by Fitbit Moderator

‎01-25-2021 19:10 - last edited on ‎01-26-2021 05:33 by Fitbit Moderator

I'm so frustrated right now. i have followed all the prompts and downloads and still cant put music on my watch..... i would not recommend this watch to anyone

 

 

Moderator Edit: Clarified subject

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‎01-26-2021 05:35 - edited ‎08-31-2023 05:24

‎01-26-2021 05:35 - edited ‎08-31-2023 05:24

Hi there @cheyjazzbree, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how frustrating this can be.

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Moving on to the troubleshooting steps, please make sure to follow these steps Why can't I download music and podcasts to my Fitbit watch? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-26-2021 05:35 - edited ‎08-31-2023 05:24

‎01-26-2021 05:35 - edited ‎08-31-2023 05:24

Hi there @cheyjazzbree, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how frustrating this can be.

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Moving on to the troubleshooting steps, please make sure to follow these steps Why can't I download music and podcasts to my Fitbit watch? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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