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Can't download music to Versa 2

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‎10-04-2020 21:48 - last edited on ‎10-07-2020 11:35 by Fitbit Moderator

‎10-04-2020 21:48 - last edited on ‎10-07-2020 11:35 by Fitbit Moderator

I have tried everything to get music to transfer to my my new versa 2. I have followed all the instructions and the fitbit connect does not work. I continue to put in my password and it gives me error message saying not able to connect. Please help. I have spent over an hour trying to figure this out. Fitbit this process needs to be made way easier!

 

Moderator Edit: Clarified subject

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‎10-07-2020 11:35

‎10-07-2020 11:35

Hi @rarouse7, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with the Fitbit Connect issue, can you please let me know which computer are you using? When was the first time you experienced this issue and how many times since then? If you haven't already done so, please check the information that's specified on: Why can't I download music and podcasts to my Fitbit watch? and let me know if the issue persists. 

 

Looking forward to your reply, let me know if you have any additional questions.

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